Customer Support
Mon–Fri 09:00–17:00 (Malaysia time)
Tel: +60 12-493 9540
Email: denisechong119@gmail.com
Address: Ground Floor, Mont Seni Mont Kiara, 2A, Changkat Duta Kiara, 50480 Kuala Lumpur
LINE: @thi5498h
Support
We are happy to help. For urgent matters please call us or message us on LINE; for general enquiries leave a message below and we will reply within business hours.
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Phone
60124939540
Tap to call on mobile
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LINE
@thi5498h
Add us for the fastest reply
✉️
Email
denisechong119@gmail.com
Best for attaching order numbers and photos
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Business hours
Mon–Fri 09:00–17:00
Messages outside business hours are answered the next working day
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Address
Floor, Ground Mont Seni Mont Kiara, 2A, Changkat Duta Kiara, Kuala 50480
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FAQ
Most questions are answered here — faster than waiting for a reply.
How do I become a member?
Click "Member Center" in the top-right corner, then "Register", and fill in your basic details. Registering through a friend's referral link also earns you store credit.
How do membership tiers upgrade?
Tiers upgrade automatically based on cumulative spending: RM 367 for 2-Star VIP (8% off), RM 892 for 3-Star VIP (15% off), RM 2,204 for 4-Star VIP (25% off). Each tier is valid for 12 months; you must meet the annual maintenance spend to keep your tier, or you will be downgraded by one level.
How can I use my points?
Points can be applied in full or in part toward your order total at checkout (100 points = RM 1). Points cannot be exchanged for cash.
How is shipping calculated?
Free shipping in Malaysia on single orders over RM 787. Singapore and other regions are calculated per the applicable shipping zone rate.
How do I become a dealer?
5-Star Captain and Polaris tiers qualify for dealer status. Please contact us via LINE @thi5498h to learn more.
No matching FAQ — please leave us a message below.
Leave a Message
We will reply by email. If you are signed in, the reply also appears under "My support history" below.